FAQs

Product availability:

  • Are all items available?

Please be advised that we have limited stocks and pieces for our first collection. Follow our official social media pages and subscribe to our newsletter to be notified as soon as stocks replenish, or when we open for pre-orders.

 

Size and Customization:

  •  I'm not sure of the size of my furbaby, can you help me?

Of course! Most of our products are custom made for Unan and Sabrina who are both smaller than their standard breed measurements. We are aware that some sizes may not be of your furbaby's actual size in the market so we strongly recommend measuring them first before purchase. We can also help you by sending us your dog's measurement first via DM on Instagram for further assistance. Please refer to the chart below for our measurement guide:

 

Delivery: 

  • What are your lead times for delivery?

Metro Manila is 4-7 working days. Provincial is 7-15 working days depending on the location. 

 

Worldwide Shipping:

SOON! We’re working on it and will announce as soon as possible.

 

Returns/Cancellations: 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

Refunds:

Please be advised that we do not accept monetary refunds. All approved returns by Team Boopy will be automatically considered for our store credit exchange option.